Terms & Conditions
Please read these terms carefully before using our services
1. Introduction
Welcome to Vacaopo. These Terms and Conditions govern your use of our website, mobile application, and travel booking services. By accessing or using our services, you agree to be bound by these terms.
If you do not agree with any part of these terms, please do not use our services. We reserve the right to modify these terms at any time without prior notice.
2. Definitions
- "Company", "We", "Us", "Our" refers to Vacaopo travel agency.
- "You", "Your", "Customer" refers to the user or customer using our services.
- "Services" refers to travel booking including flights, hotels, tours, and car rentals.
- "Supplier" refers to third-party providers including airlines, hotels, and tour operators.
- "Booking" refers to any reservation made through our platform.
3. Acceptance of Terms
By using our website and services, you confirm that you are at least 18 years of age and have the legal capacity to enter into binding contracts. You agree to provide accurate, current, and complete information when making bookings or using our services.
4. Booking and Payment
4.1 Booking Confirmation
Bookings are confirmed only after full payment or deposit (as specified) is received. You will receive a confirmation email with your booking details.
4.2 Pricing
All prices displayed are subject to change until confirmed. Prices include applicable taxes unless stated otherwise. Currency exchange fluctuations may affect final prices.
4.3 Payment Methods
We accept major credit cards, debit cards, net banking, UPI, and bank transfers. Payment processing is handled through secure payment gateways.
5. Cancellation and Refunds
Cancellation and refund policies vary by booking type. Please review our:
- Cancellation Policy for detailed timelines
- Refund Policy for refund procedures
All cancellation requests must be submitted in writing via email or phone.
6. User Responsibilities
6.1 Accurate Information
You are responsible for providing accurate personal information, travel documents, and any special requirements at the time of booking.
6.2 Travel Documents
You are responsible for obtaining valid passports, visas, and other required travel documents. Check entry requirements with relevant embassies before traveling.
6.3 Health Requirements
You are responsible for meeting all health and vaccination requirements for your destination, including COVID-19 protocols.
6.4 Insurance
We strongly recommend purchasing comprehensive travel insurance to cover cancellations, medical emergencies, lost luggage, and other unforeseen events.
7. Third-Party Suppliers
Our services include bookings with third-party suppliers including airlines, hotels, tour operators, and car rental companies. These suppliers have their own terms and conditions that you agree to when booking.
We act as an intermediary between you and these suppliers. We are not liable for any acts, omissions, breaches, or negligence of these third-party suppliers.
8. Pricing and Availability
All prices, availability, and itineraries are subject to change without notice. We reserve the right to correct any pricing errors on our website.
In the event of a pricing error, we will notify you and offer the option to cancel your booking for a full refund or pay the correct price.
9. Limitation of Liability
To the maximum extent permitted by law, Vacaopo and its affiliates shall not be liable for:
- Any personal injury, death, or property damage during travel
- Travel delays, cancellations, or disruptions caused by suppliers or force majeure
- Loss, damage, or theft of luggage or personal belongings
- Any indirect, incidental, or consequential damages
- Any issues arising from inaccurate information provided by you
- Denied boarding, entry, or deportation due to improper documentation
10. Force Majeure
We shall not be liable for any delay or failure to perform our obligations due to causes beyond our reasonable control, including but not limited to: natural disasters, pandemics, wars, terrorist attacks, civil unrest, government regulations, strikes, or adverse weather conditions.
11. Intellectual Property
All content on our website including text, graphics, logos, images, and software is the property of Vacaopo or our content suppliers and is protected by copyright laws. Unauthorized use, reproduction, or distribution is prohibited.
12. Privacy
Your privacy is important to us. Please review our Privacy Policyto understand how we collect, use, and protect your personal information.
13. Prohibited Activities
14. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of India and the State of New York, USA, without regard to conflict of law principles. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts in Hisar, Haryana, India.
15. Amendments
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes acceptance of the modified terms.
16. Severability
If any provision of these Terms and Conditions is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
17. Entire Agreement
These Terms and Conditions, together with our Privacy Policy, Cancellation Policy, and Refund Policy, constitute the entire agreement between you and Vacaopo regarding your use of our services.
Call Our Support Team
Call us at +91 9266215117 (IND)
Call us at +1 (866) 221-5245 (USA)
Email Us
Send your cancellation request to info@vacaopo.com with your booking ID
WhatsApp Chat
Chat with us on WhatsApp at +91 9266215117